Privacy & Confidentiality Policy

Your privacy matters to us - Learn how we protect your information

Effective Date: January 2025

Sound Speed Logistics LLC ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight trucking services.

Information We Collect

Personal Information

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, billing address, and shipping address
  • Business Information: Company name, EIN/Tax ID, business address, and authorized representative details
  • Payment Information: Credit card details, bank account information, and billing history
  • Identification Documents: Driver's license, business licenses, and other verification documents

Shipment Information

  • Pickup and delivery addresses
  • Cargo description, weight, and dimensions
  • Delivery schedules and special instructions
  • Proof of delivery signatures and photos

Automatically Collected Information

  • GPS location data from delivery vehicles
  • Website usage data, IP addresses, and browser information
  • Device information and operating system details
  • Cookies and tracking technologies data

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

Process and fulfill freight transportation requests, track shipments, and manage deliveries

Communication

Send service updates, delivery notifications, and respond to inquiries

Payment Processing

Process payments, generate invoices, and maintain billing records

Service Improvement

Analyze service performance, optimize routes, and enhance customer experience

Legal Compliance

Comply with legal obligations, resolve disputes, and enforce agreements

Security

Prevent fraud, protect against unauthorized access, and ensure data security

Information Sharing and Disclosure

We may share your information with the following parties:

  • Service Partners: Amazon and other logistics partners for delivery coordination
  • Payment Processors: Third-party payment gateways for transaction processing
  • Insurance Providers: Cargo insurance companies for claims processing
  • Legal Authorities: Government agencies when required by law or legal process
  • Professional Advisors: Lawyers, accountants, and consultants bound by confidentiality

Note: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security Measures

We implement industry-standard security measures to protect your information:

Encryption

All sensitive data is encrypted during transmission using SSL/TLS protocols

Access Controls

Restricted access to personal information on a need-to-know basis

Secure Storage

Data stored on secure servers with regular backups and disaster recovery plans

Regular Audits

Periodic security assessments and vulnerability testing

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

Request copies of your personal information we hold

Right to Rectification

Request correction of inaccurate or incomplete information

Right to Erasure

Request deletion of your personal information (subject to legal requirements)

Right to Object

Object to certain processing activities of your information

Right to Data Portability

Request transfer of your data to another organization

Right to Opt-Out

Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at support@ssljobs.org

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Active customer data: Retained for the duration of the business relationship
  • Transaction records: Retained for 7 years for tax and accounting purposes
  • Marketing communications: Retained until you opt-out or request deletion
  • Inactive accounts: Deleted after 3 years of inactivity (subject to legal requirements)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

  • Essential Cookies: Required for website functionality and security
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:

  • We will update the "Effective Date" at the top of this policy
  • We will notify you of significant changes via email or website notice
  • Continued use of our services constitutes acceptance of the updated policy

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Mailing Address
Sound Speed Logistics LLC
22219 Mountain Hwy E Ste C #124
Spanaway, WA 98387
United States
Business Information
EIN: 84-2618298
NAICS: 484110 (General Freight Trucking, Local)